FAQs

Here are some of the most Frequently Asked Questions.  If you do not find what you are looking for, please Contact Me with any questions and I will get back to you ASAP.

Q:  Where can I buy Scentsy?
A:  You can Buy Scentsy Online, over the phone, or from your Scentsy Consultant.

Q:  What type of payments do you accept?
A:  You can Buy Scentsy with cash, check, or credit card.  If you Buy Scentsy Online, you will have to use a credit card.

Q:  How long do Scentsy Bars last?
A:  Scentsy Bars last a minimum of 50-80 hours, depending on the strength of the fragrance and how strong you personally like your scents.  Open windows, humidifiers, and house fans may alter the time the scents last.

Q:  What kind of light bulbs do Scentsy Warmers use?
A:  Scentsy Full-Size Warmers use 25 watt bulbs, Scentsy Mid-Size Warmers use 20 watt bulbs, and Scentsy Plug-In Warmers use 15 watt bulbs.  These light bulbs can be purchased online or from your Scentsy Consultant for $1 each.

Q:  What type of wax is used when making Scentsy Bars?
A: Scentsy uses a food-grade petroleum based wax because of its superior scent loading ability, melting point and firmness.  This wax does not release chemicals like the traditional wicked candle, including tea lights.  Scentsy Warmers only warm the scent out of the wax - the wax remains in the warmer, thus there is no danger of chemicals being released into the home.

No wick, no match, no flame, no soot, no smoke, and no wax evaporation!

Q:  What is food-grade petroleum wax?
A: Scentsy's food-grade petroleum wax is the same wax they spray on apples in the grocery stores to give them their shine.

Q:  What type of oil does Scentsy use in their candles?
A:  Scentsy uses key fragrance oil, which is the highest grade of oil, before processing.

Q:  Do I use a whole candle bar at a time?
A:  One Scentsy Bar comes in a clamshell with eight break-a-part cubes.  Choose your favorite scent, break off one or two cubes, and place them in your warmer.  Plug it in and turn it on, relax and enjoy.  You can add more cubes as time goes on or switch them out with another scent.

Q:  How hot does the wax get when warmed?
A:  The wax temperature is very low, just above body temperature.  The wax never gets hot enough to burn anyone since warmers are heated with low watt bulbs.

Q:  How do I clean the wax out of the warmer?
A:  While the wax is warmed, you can pour it into a disposable container, back into its original container, or simply wipe the warmer out with some paper towels.  You may also place the warmer lid in the freezer for 5-10 minutes and the wax will slide right out.

Q:  How much is shipping?
A:  Shipping is always free for home, basket and book parties with $150 or more in total retail sales.  Direct ship orders to individual customers in the United States (except Hawaii and Alaska), add 10%.

Q:  How long until delivery?
A:  Approximately two weeks from when the Scentsy party closes or an order is placed.

Q:  Is it worth it to Become a Scentsy Consultant?
A:  Yes, when you Join Scentsy, you are joining one of the fastest growing home-based candle businesses in the marketplace.  Scentsy offers one of the best compensation plans in the business.  Also, if you join my team, I will train, mentor and guide you to build your own team and will be available to help you any time.

Q:  Can I sell online?
A:  Yes.  Independent Consultants can sell Scentsy products online via their online Scentsy replicated website.  All online advertising must first be approved by the home office.

Q:  Can I sell on eBay?
A:  No.  In order to maintain the quality and integrity of Scentsy products, Scentsy consultants are prohibited from selling on eBay or any other auction website.

Q:  Can I make my own personal website?
A:  Yes.  Scentsy Independent Consultants can make their own website.  It must be approved by the home office.  The specific details when creating your website can be found in the Policy and Procedures guide once you become a consultant.

Q:  Can I sell at fairs and events?
A:  Yes.  Scentsy Independent Consultants are allowed to sell Scentsy products at local events and expos.  You can elect to purchase inventory to resale at the events or take orders only.  Policy is only one Scentsy consultant per event - the first to register and pay for the event.

Q:  Are there any sales requirements?
A:  To remain an active consultant, you must place at least one $150+ order in one calendar month, per quarter.

Q:  Are there any requirements to earn commissions on my team?
A:  Yes.  You must be a Lead Consultant and sell a minimum of $500 per month in personal retail volume to qualify.

Q:  How long does it take to get my Scentsy Starter Kit?
A:  Scentsy usually ships starter kits within 72 hours of receiving your application.  They are shipped via UPS.

Q:  Who do customers write their checks to?
A:  Checks need to be made out to the consultant since the orders are placed online.

Q:  Can a host save their host rewards for later use?
A:  No.  They must be used at the time the party is submitted.  They will not carry over.

Q:  Do consultants get a discount on Scentsy products?
A:  No.  We pay for our product upfront and are issued our commission on the 10th of each month via the Scentsy PayCard.

Q:  When is commission issued?
A:  Scentsy commissions are issued onto the Scentsy PayCard on the 10th of every month.